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Returns and Warranty

Returns and Warranty

At Glimsbee we offer a period of 90 days (after delivery date) to send back any of our products in case they are defective or if you are simply not satisfied with them!

When the return request is approved you will be eligible for:

  • An exchange (of equal value to your original order) or
  • A refund of the order (less shipping cost)

To be eligible for a return, the following criteria should be considered:

  • Item must in the same condition that you received it.
  • Item must be in its original packaging. 

If such criteria is met, the following steps should be followed

  • Send pictures to customersupport@glimsbee.com in order to provide evidence that the item is in the same condition and it its original packaging
  • Send a receipt or proof of purchase to customersupport@glimsbee.com

Once such information is sent, customer support will evaluate your case and provide approval to return the product or reject the inquiry in case the criteria was not met. In case it is approved, customer support will provide the address where to return the product.

Please don't return the product without customer support approval otherwise we won't be able to refund our exchange your product. 

Please note that shipping charges is customer's responsibility and are not refundable.


Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@glimsbee.com

Exchanges (if applicable) 

We only replace items if they are reported as defective or damaged within the first 90 days after the product was delivered. If you need to exchange it for the same item, send us an email at customersupport@glimsbee.com to evaluate your case and if aplicable we will provide you the instructions for exchanging the desired product.

 

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